Frequently Asked Questions

My child is 13 years old what size uniform should I purchase?

Unfortunately, children are not a standard size. Although we can give information of average sizes they may not apply to your child. The best way to get the correct size is to measure your child. Please see our size guide for help with this.

I placed an order last night for delivery to the school, when will it arrive?

We deliver to schools once a week, please refer to our delivery section for the delivery day for your chosen school. Please remember to add the child year group information.

What if I purchase uniform and my child grows over the school holidays?

We recommend that you purchase uniform with growing room. However sometimes children grow quicker than we anticipate. As long as the uniform has not been worn or washed and the tags are still attached we will be happy to exchange for a larger or smaller size up to 60 days from purchase.

Can we have our children’s name embroidered on the uniform?

As long as we have written authorisation from the school, we can customise your children’s uniform.We have our own in house embroidery department but please allow 72 hours for this service.

We would like our own uniform embroidering with a school logo can this be done?

We would require the schools written permission to carry this out. If granted a charge will be made for the embroidery. Delivery times may vary depending on the workload of the embroidery department and the logo required.

Can we try goods on in store?

Normally yes you may try on any garments. Hover due to the current COVID-19 restrictions and guidelines this service is currently suspended.

Send us an email




Telephone : 01305 760804

Email : Shop@dorsetschoolwear.co.uk